Shipping & Support
We are temporarily suspending new orders (until October) while we focus on a large project as well as reorganizing to bring you:
- In stock, ready to ship inventory
- Local support
- New and improved USV designs, vetted by hundreds of thousands of acres of real work in harsh environment.
For support with existing products or inquiries, please email email@example.com
Lead Times, Shipping and Payment Terms
SimpleUnmanned, LLC is located just south of Dallas, Texas. Shipping anywhere in the United States is free, including to import/export brokers. We also ship anywhere in the world. Our platforms are compact and comparatively affordable to ship.
Due to the customizable nature of the products we offer, our platforms are built to order. Typical Lead Times are 7-20 days, depending on the equipment ordered. Please feel free to contact us anytime for an estimate on delivery time.
Typical International Shipping Rates & Methods
Please contact us for a specific quote to you location. We typically use USPS Global Express (3-5 day transit) for smaller items and DHL for larger items.
Domestic:UPS - $0.00
International: DHL: $380
Domestic: UPS - $0.00
International: DHL: $1350 (Typical, please contact us for a quote)
Venture Class or Customized Manned/Unmanned Systems
Domestic: Pickup or Trailer Delivery: Contact us
International: Container Shipping: Contact us
Payment is typically required up front. In some circumstances, we may accept net 30 terms or accept a deposit the balance of which is due upon shipping or delivery during on-site training. Due to the customized built to order nature of our products, we cannot offer refunds. However, we are happy to provide pre-sale demos and in the event of issues, we will work with you to make sure our products meet your needs.
We know you have a choice when it comes to purchasing unmanned systems and sincerely appreciate your business! We want to make sure you’re successful with your platform and that it becomes a go-to piece of equipment of your operation by serving you well.
We include training which is primarily geared towards operation of the boat itself and covers basic operation, mission planning, battery charging, processing with reefmaster or hydromagic and questions you may have.
- For frac scanning systems, the training is all you'll need to go from zero to accurate knowledge of the volumes of frac pits and other bodies of water - though you should have basic understanding of how to use computers.
- For survey systems with the expectation of obtaining cm level data - you will need to have a prior understanding of surveying (ideally bathymetry) as well as the concepts of operation for differential GNSS systems.
- Any on-Site training is limited to a reasonable number of people for the day of training as well as online/phone support for a point of contact for 30 days. If additional people need to be trained at a later date, please contact us for details regarding additional training, onsite or virtual.
Thank you for your understanding!
Please feel free to contact us with any questions!
We guarantee our products to be free from defects for a period of 90 days. During the warranty period, SimpleUnmanned, LLC may at its discretion ship replacement components, repair or replace the affected products. In the event a return for repair is required, shipping to SimpleUnmanned, LLC will be covered by the customer. After the repairs are completed, SimpleUnmanned, LLC will cover shipping to the customer.
SimpleUnmanned, LLC products are built to last and are very serviceable. We try to keep our products as universal as possible. We don't gouge on parts pricing. If you have issues with your SimpleUnmanned product, most of the time affordable components are available locally at Hobby Shops, Hardware Stores, on Amazon and similar. Just drop us an email and we’ll be happy to help source them and provide recommendations. In the event components are not available, we can provide needed components at a fair market price. In the event of more significant issues and/or damage, your SimpleUnmanned platform may be returned to us for repair. A full estimate will be provided prior to repair work.