Shipping & Support

Lead Times, Shipping & Support


SimpleUnmanned, LLC is located in N.W. Fort Worth, Texas. Shipping anywhere in the United States is free, including to import/export brokers. We are also happy to directly ship anywhere in the world! Our platforms are compact and comparatively affordable to ship.

Lead Times
Due to the customizable nature of the products we offer, our platforms are built to order. Typical Lead Times are 7-20 days, depending on the equipment ordered. Please feel free to contact us anytime for an estimate on delivery time. 

 

Typical International Shipping Rates & Methods

Please contact us for a specific quote to you location. We typically use USPS Global Express (3-5 day transit) for smaller items and FedEx for larger items. 


SimpleSCAN
Domestic:USPS - $0.00
International: USPS Global Express: $170

HarborSCOUT
Domestic: FedEx - $0.00
International: FedEx International Priority: $600*

HarborMaster
Domestic: FedEx - $0.00
International: FedEx International Priority: $900-$1600

 

Our Commitment to Service & Support

We know you have a choice when it comes to purchasing unmanned systems and sincerely appreciate your business!

We want to make sure you’re successful with your SimpleUnmanned platform and that it becomes a go-to piece of equipment of your operation by serving you well. As such, we are available to answer questions and help solve problems you may have. 

Warranty Service
We guarantee our products to be free from defects for a period of 90 days. During the warranty period, SimpleUnmanned, LLC may at its discretion ship replacement components, repair or replace the affected products. In the event a return for repair is required, shipping to SimpleUnmanned, LLC will be covered by the customer. After the repairs are completed, SimpleUnmanned, LLC will cover shipping to the customer.

Non-Warranty Service
SimpleUnmanned, LLC products are built to last and very serviceable. We try to keep our products as universal as possible. Unlike most Unmanned Systems Providers - we don't gouge on parts pricing. If you have issues with your SimpleUnmanned product, most of the time affordable components are available locally at Hobby Shops or Hardware Stores. Just drop us an email and we’ll be happy to help source them and provide recommendations. In the event components are not available, we can provide needed components at a fair market price. In the event of more significant issues and/or damage, your SimpleUnmanned platform may be returned to us for repair. A full estimate will be provided prior to repair work.

Mission Planning Assistance & Teamviewer Support

We understand that unmanned systems can have a learning curve and we are here to help you through it! As such, for the first 30 days after receiving your SimpleSCAN - we are happy to be available to discuss concerns, questions and go through its operation with you via SMS, Phone & TeamViewer.